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Our Current Course of Action

We are here to serve you throughout this global pandemic. Our team is set-up and is one phone call or email message away. As we continue to monitor the ongoing and evolving COVID-19 virus pandemic we wanted to reassure you, our clients, that we will continue to be here to service your business throughout this situation. Based on recommendations from local and national agencies intended to curb the spread of the virus, we have implemented the following steps as part of our plan:

  • All team members who are able to work from home are encouraged to do so starting today. We designed our systems from the beginning with mobility in mind so there will be no lapses in the outstanding service you’ve come to expect from us.
  • All team members who are not able to work remotely will continue to work from our main office (closed campus). In keeping with recommendations from public health authorities, we will promote a safe work environment for them by increasing distances between colleagues and performing extra office cleaning.
  • We do not expect any disruption to our lines of communications. Please continue to use existing phone numbers, email addresses and mailing addresses.


Looking Ahead
Over the course of the next few weeks we will continue to evaluate the effectiveness of our plan of action and make any revisions we deem necessary to reduce the risk of transmission of the virus. We will continue to keep you updated on our plan as it evolves and thank you for your continued partnership. We thank you for your patience as we all go through this together.

Our offices are at a CLOSED CAMPUS stage, with that said, we wanted to make you aware of other ways to access your insurance information.

We are asking those insureds that need to:
* add or remove vehicle/driver
* purchased/sold home
* need Auto ID card
* need a certificate of insurance (commercial lines)

to EMAIL us this information or use our CSR24, there is no need to come INTO our office for your safety and ours.

Key Contacts: Employee Directory


Katy Insurance Agency, Inc. Introduces New Mobile Account Access



Click on image to enroll


Katy Insurance Agency, Inc. now offers you an enhanced customer service experience by introducing new online service options. KIA’s Online & Mobile App – CSR24 offers you secure access to your insurance information online 24/7 from a computer or mobile device. These services are available to you at no additional cost.

This new program provides you a variety of added services, including:
• View and reprint automobile ID cards
• Obtain Certificate of Insurance (commercial lines)
• View critical policy information
• Online policy changes requests
• Access your agent’s direct contact information
• Review and download account documents
• Report claims online with the option to upload pictures and related claims documentation
• Receive documented confirmation of all activity conducted online

Access the information and service you need, when you need it, no matter where you are.

Sign-up for KIA CSR24 online now:
From a computer: CSR24 online
Download our App thru the App Store: Katy Insurance Mobile

PLEASE NOTE: you will need a policy number and expiration date near by in order to sign up.



Step by Step Instructions on How to Sign Up ONLINE or Download the MOBILE APP



Have a hard time signing up ONLINE & MOBILE APP? Click on our link below and you can access instructions that will walk you thru it.

PLEASE NOTE: you will need a policy number and expiration date near by in order to sign up

INSTRUCTIONS to Download APP or Sign Up Online.




Misstatements or omissions of relevant information by the client can lead to price variation or even declination or rescission of coverage. Information request to provide a quote or work on coverage will not be shared with carriers or with any other entity without the application's permission. To be clear: requesting coverage does not guarantee coverage can be provided. None of the information provided on this website is a guarantee that insurance will be provided or that the agency is obligated to procure insurance for the website visitor.

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